Towing Company Newark NJ: the questions, answered the way our dispatcher answers them

An actual company. The trucks sit in our yard in Linden, the drivers are ours, and the dispatcher who answers (908) 666-3168 is the person who sends the truck. Nobody buys your call from us and nobody resells it.

Ask four things: is the truck licensed, is the company insured, will the driver photograph the car before and after, and does the receipt carry a company name you can call tomorrow. We answer yes to all four, and the dispatcher will say so on the phone.

A flat $149 booking fee for dispatch and hook-up, $129 when you book online, plus mileage to the destination you choose, quoted on the call before the truck leaves. Roadside jobs are one flat price each. No night, weekend, holiday or fuel surcharge. The prices page has every line.

We own them and we drive them. Flatbeds, wheel-lifts and medium and heavy-duty trucks, all dispatched from one yard by one dispatcher. If a job needs a truck we do not run, we say so instead of sending someone we do not know.

The yard is one Turnpike exit south, about fifteen minutes to the South Ward, and a company truck is usually already working the airport, the Ironbound or Frelinghuysen. The dispatcher gives you a window from the nearest truck's real position, not a guess.

Yes. Shops and dealers get scheduled transfers and one invoice. Fleets around the port and the airport get a direct line, a manager who knows the account and a monthly statement. Ask dispatch to set up a fleet account.

It is photographed before it goes on the truck and again at drop-off, so there is a record either way. We are insured, and a claim is handled by the company, not argued with a driver on the curb.

Only if you ask. Our tows go to your mechanic, body shop, dealer or driveway. We do not run a storage lot and we do not charge storage or a release fee on a car delivered where you sent it.

No. Anyone can call and pay the quoted price. If a plan or a policy covers your towing, pay us, take the itemized receipt and file it; it is written the way reimbursement desks expect.

Yes, on a flatbed. All four wheels ride on the deck, strapped at the tires. Tell the dispatcher what you drive and the right truck leaves the yard the first time.

Yes. Medium and heavy-duty trucks are part of the same fleet, dispatched from the same yard, for box trucks, sprinters, shuttle buses and tractors on Doremus Avenue, the port roads and the Turnpike corridor.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price. Routes 1 & 9, I-78, I-280, Route 21 and every Newark street are a direct dispatch.

Usually. The fleet works Newark around the clock and the yard is fifteen minutes away. Give the dispatcher a cross street, a lot name or an exit and you get the arrival time of the nearest company truck.

Yes. Book online and the booking fee is $129 instead of $149. If you are on a live road, call (908) 666-3168; the phone is faster.

One of our drivers, in one of our trucks, with the company name on the door. The dispatcher tells you the truck to look for, and the driver calls when he is a few minutes out.

Yes, on a flatbed with a front-wheel chock and soft straps, never a sling. Sport bikes, cruisers and scooters, from a Route 21 shoulder or a garage where the bike sat all winter.

Yes. Elizabeth, Hillside, Kearny, East Orange or any bordering town is a normal local tow: the booking fee plus mileage. The shore, New York or another state is a long-distance run on one flatbed for one quoted price with tolls included.

Yes, one or two passengers in the cab at no charge. If you have more people, tell the dispatcher and we plan for it; the company does not leave anyone on a shoulder.

He names the number before he does it. The booking fee never changes; winching or dolly work is quoted on the spot if the car will not roll or steer, and you decide.

No. Nights are staffed by the same company, so the price at 3 a.m. on a holiday is the Tuesday afternoon price.

Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay and cash, on site, at any hour. Fleet and shop accounts get net terms and one monthly invoice.

Yes. We hire flatbed and wheel-lift drivers, owner-operators with their own trucks, and roadside providers. Openings and pay are on the driver jobs page.